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25+ Years in the Computer Biz

 Current Resume 02/17/2014


Chad K Callender

Dayton, Ohio 45420

Cell Phone (313) 676-3810

Email:   chadkcallender@gmail.com

http://familylobby.com/chadcallender/members/default.asp     (My Personal Career Website)

Facebook Link:   www.facebook.com/chadkcallender  (Private Setting Just ask to be friends !!)

 

               

 WORK EXPERIENCE:

 

9/15/13 – 10/1/2014  Detroit Together Men’s Choir (Non – Profit Corp)    Ferndale, MI

                                                Assistance to treasure and Webmaste for Website and Facebook

Responsibilities Included: Elected Board Member on December 2013 as Assistance to the Treasurer as well as Website Manager, Programmer, Designer. Setup online registration and payment with PayPal.  Web database, Merchant Account setup and management. IRS Non Profit Documentation.  Basic IT Support and Administrative organization to a data platform

 url:  www.dtmc.org

 

 

1/1/11 – Current    Dayton / Miami Valley Senior Olympics, Inc. (Non-Profit)   – DAYTON, OHIO

                                                Treasurer and Webmaster – Modernization of a 32 year old Non Profit

Responsibilities Included: Elected Board Member on 1/1/2012 as Treasurer as well as Website Manager, Programmer, Designer. Setup online registration and payment with Caspio Web database, Merchant Account setup and management. IRS Non Profit Documentation. QuickBooks setup and management and past 3 years recreation of all finances.

url:  www.daytonmiamivalleyseniorolympics.com

 

 

10/14/11 – 8/15/11  Barrister Global Services – Hammond , LA

                                                                Onsite Technician – Variety of Clients (JP Morgan Chase, Pepsi, Dell In-home)

Responsibilities Included: Support many local small businesses in all aspects of computer repair; networking; software / application management;  new system configuration and installation. Windows Vista/7 housecleaning and troubleshooting. PC and printer repair.

 

3/3/11 – 5/23/11    Barrister Global Services – DAYTON, OHIO

                                                                Onsite Technician – Miami Jacobs College

Responsibilities Included: Support primarily Miami Jacobs College and also many local small businesses in all aspects of computer repair; networking; software / application management;  new system configuration and installation. Windows Vista/7 housecleaning and troubleshooting. PC and printer repair. 5 Different campuses I covered Mon-Sat while on call for Miami Jacobs.

 

9/7/07 – 12/19/08   TEKSystems Onsite at Procter & Gamble – CINCINATTI, OHIO

                                                                Lead Technician – Outlook Service Launch

                                                                Responsibilities Included:                 Manager of all TEKSystems onsite personnel for company wide E-Mail migration from Lotus Notes to Outlook 2003 running on exchange server. Our team performs desk side migration of all archive and active mail as well as Blackberry wireless setup and training. Call management and level 1 troubleshooting for all problems up to 5,000 users per week. Marimba/Channel Viewer software distribution management.

 

                6/26/05 – 7/26/07   Pomeroy IT Solutions – HEBRON, KENTUCKY

                                                                Technical Deployment Services – Field Technician

Responsibilities Included:                 The TDS Department is responsible for large multi-geographic installs of new networks and computer systems. Imaging windows 2000/XP systems and deploying system’s to customers after ensuring proper installation of end user specific applications and network configuration. Modify Windows registry and policies.

 

2/19/94 – 4/1/05                    Callender Consulting – TAMPA / ST. PETERSBERG / CLEARWATER / SARASOTA, FLORIDA

                                                Technical Manager / Consultant

Responsibilities Included: Support many local small businesses in all aspects of computer repair; networking; software / application management; web design and hosting; new system configuration and installation of user specific software and internet usage. Windows XP housecleaning and troubleshooting. PC and printer repair. On call 24x7 for all customers for after hour’s server problems. Many customers are listed in references section to be contacted directly to attest to my good character and knowledge. Hardware and software support for over 100 Florida customers in all geographic areas. Perform office manager’s duties for large mortgage closing service.

            

WORK EXPERIENCE:

4/1/98 – 10/13/00    SOUTHTRUST BANK, N.A - LARGO, FLORIDA

                                                                Hardware Technician / Network Administrator / Property Management

Responsibilities Included: Manage all aspects of voice and data communication; manage an 800

name long distance code file for all Tampa Bay employees; local point of contact for all purchasing issues, vault and branch security matters; coordinate departmental moves; order and

manage business cards for all employees. Our market is over 60 branches and 5 large department facilities with corporate dealings in Birmingham, Alabama. Repair and maintain all computers, printers, Wide Area Networks, and communication equipment. Compaq certify in and main technician for Compaq Proliant servers; all levels of RAID Technology. Break/Fix on Compaq; desktop; laptops; and printers. Only A+ Tech on staff for West Florida region.

 

                4/1/97 – 4/1/98       TECHDATA CORP. – CLEARWATER, FLORIDA

                                                                Call Center Post Sales Support

Responsibilities Included: Technical and customer support environment. Provide post sales technical support for all hardware sold via phone support; track customer information including products purchased to ensure the 90 day support period had not passed and hardware had been purchased from TechData.

 

              1/1/93 - 4/1/97      All of the following companies merged during my employment 

                                                               

                                            IKON TECHNOLOGY SERVICES - TAMPA, FLORIDA

Sr. Service Technician/ Hardware Service Technician

Responsibilities Included: Performed all warranty/non-warranty parts ordering and repair for Clearwater, St. Petersburg area; contract management; updated call status and billed for work completed. Compaq certify in and main technician for Compaq Proliant servers; all levels of RAID

Technology. Break/Fix on all models desktop; laptops; and printers. Only A+ Tech at the time.

                                                                                 

   INACOM INFORMATION SYSTEMS (Merger with Sears Business Center) - TAMPA, FLORIDA

                                                                Sr. Service Technician

Responsibilities Included:  Provided support to largest covered area in Tampa (i.e. Port Charlotte, Clearwater, St. Pete, New Port Richey, Sarasota) Network installation setup; software installation; performed Management Task; invoiced matching to service order parts tracking and ordering.

                                                                           

                                 

                                                   SEARS BUSINESS CENTER - TAMPA, FLORIDA

                                                                Bench/ On-Site Repair Technician

Responsibilities Included:  Service manager with 4 employee under my supervision; installation of new systems; software configuration; parts tracking and ordering; solved customer satisfaction issues; networked hardware and software on many platforms; ensure service department operated within that years budget and met corporate profit goals.

EDUCATION:

                                    

High School                          Miami Trace High School

                                                                Washington Court House, Ohio

                                                                Major: Business / Communication Electronics

                                    

Vocational Education        Laurel Oaks Career Development Campus

                                                                Wilmington, Ohio

                                                                Major: Computer Repair Technician / Communication Electronics

 


SUMMARY OF QUALIFICATIONS:

 

q  Novel NDS tree administration for multiple WAN and LAN sites in West Florida region

q  Create and maintain MS Access database from conception then supporting and manage on a daily basis

q  Administer QuickBooks Deluxe including Chart Of Accounts, A/P, A/R, Payroll, Invoicing in a 5 user environment

q  Perform maintenance on server, terminals, printers, router, Hub’s and controllers

q  Analyze data from performance reports and create charts of system response time and usage

q  Maintain all system forms on Formtool software for nightly run and backups in a AS/400 environment

q  Maintain charts of all system devices with appropriate department and serial number asses tracking

q  Install software on new/existing PC/HOST systems

q  Set-up communication to IBM system 38/AS400 for upload and download

q  Order hardware/software on new and existing systems and maintain purchase orders

q  Maintain current data on PC-AT with PC Tracker software

q  Assure that all software copyrights have not been by-passed

q  Maintain fuel Chipkey for 2500 vehicle fleet both vehicle and employee in dBase III+     

 

 

REFERENCES

References furnished upon request.



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